Refund and Returns Policy
Effective Date: November 28, 2024
At Mystopic Handbags, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, we offer a straightforward and hassle-free return and refund policy to ensure your peace of mind.
1. General Return Policy
If you are not happy with your purchase, you may return it within 30 days of receiving your order for a full refund or exchange. Please note the following conditions apply:
- The item must be unused, in its original condition, and with all tags still attached.
- The item must be returned in its original packaging.
- Sale items are non-returnable and non-refundable unless defective.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer support team at info@mystopic.click with your order number and reason for return.
- Once we receive your request, we will provide you with a return authorization and instructions on how to send the item back.
- Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or if the product is defective.
- After we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days.
3. Refunds
Once your return is approved, we will issue a refund to the original method of payment. Refunds typically take 7-10 business days to appear on your statement, depending on your bank or credit card provider. Please note that original shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
4. Exchanges
If you would like to exchange an item for a different color, size, or style, please contact our customer support team. We will guide you through the exchange process. If the item you wish to exchange is out of stock, you may opt for a refund or choose a different product from our collection.
5. Defective or Damaged Items
In the rare event that you receive a defective or damaged item, please notify us within 7 days of receiving the product. We will provide a prepaid return shipping label and either issue a full refund or send you a replacement item, depending on your preference.
6. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Personalized or custom-made handbags (if applicable)
- Items marked as “Final Sale”
7. Exchanges for Gifts
If you received a Mystopic handbag as a gift and would like to exchange it, we will gladly assist you in choosing a new item of equal or lesser value. Please contact us with the gift recipient’s order number to initiate the exchange.
8. Late Returns
Items returned after the 30-day return window will not be accepted for refund or exchange. We encourage you to inspect your items as soon as they arrive to ensure you have the opportunity to address any concerns promptly.
9. Customer Support
If you have any questions about our return and refund policy, or need assistance with a return or exchange, please don’t hesitate to contact us at info@mystopic.click. Our customer support team is available to assist you and ensure your satisfaction.
10. Changes to the Refund and Returns Policy
We reserve the right to update or modify this refund and returns policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about our return procedures.